Terms and Conditions

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Terms and Conditions

Delivery Policy

We have an estimated delivery time of one week. Our dispatch audit systems serve as proof of posting. If an order becomes lost in the postal system, we will resend the order, once 10 working days has passed since we dispatched the items. Should the second package dispatched also become lost our liability ceases. If we have sent the customer's order again and either package is returned to us for non collection from a sorting office or incorrect/incomplete address provided then the postage cost of this order is payable again. Orders shipped to an address outside the European Union are final (except for quality issues) and we cannot be held responsible for non-delivery of these items.

Returns Policy

If the user is not happy for a valid reason, then they should contact us, arrange to send back the original gift or product and we will replace it with another copy, within 120 days. This does not affect the users' statutory rights. We do try and make our claims as to the performance of the site and subsequent manufacturing process as accurate as possible, but we do not guarantee any of these claims. Under the Distance Selling Regulations you have a right to cancel your order for any item purchased on this website, for a full refund, as long as they are not personalised, or made to your specification.

Customer Services

If you need to contact our Customer Services team for any reason, then please send us an email to: Info@NoveltyMugsUK.co.uk and someone will get back to you within 48 hours.

Privacy Policy

Who we are
In this privacy policy references to 'we', 'us' and 'our' are to Novelty Mugs UK. References to "our Website" or "the Website" are to www.NoveltyMugsUK.co.uk.
What information we collect and how
The information we collect via the Website may include.

1. Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.

2. In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.

3. Your preferences and use of email updates, recorded by emails we send you.

4. Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.

5. Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on you computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.

What we do with your information
Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:
1. In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out upon receipt of your email.